Cancellation Policy

At Eyesense Opticians, we strive to provide the best service and high-quality eyewear to our customers. However, we understand that plans may change, and you may need to cancel an order. Please review our cancellation policy below:

Order Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• Once an order has been processed or shipped, cancellation is not possible.

Prescription Eyewear & Customized Products

• Due to the personalized nature of prescription glasses, sunglasses, and contact lenses, cancellations are not allowed once the order is in production.
• If there is an issue with your prescription or order details, please contact us immediately after placing the order.

Refunds for Canceled Orders

• If an order is canceled within the eligible timeframe, the refund will be processed within 5-7 business days to the original payment method.
• Any applicable transaction fees may be deducted from the refund amount.

Appointment Cancellations

• If you have booked an eye check-up appointment, cancellations should be made at least 24 hours in advance.
• Late cancellations or no-shows may be subject to a fee.

For any cancellation requests or further assistance, please reach out to our customer support team at +91 9844 33444