Refund Policy

At Eyesense Opticians, we are committed to providing high-quality eyewear and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

• Refunds are applicable only for unused, unworn, and undamaged products returned in their original packaging with all accessories, within 7 days of delivery.
• Prescription glasses, contact lenses, and customized eyewear are not eligible for refunds unless there is a manufacturing defect or an error from our end.

Non-Refundable Items

• Customized prescription eyewear, including spectacles and contact lenses.
• Opened or used contact lenses and lens care solutions.
• Gift cards and promotional items.

Defective or Incorrect Products

• If you receive a defective or incorrect product, please contact us within 48 hours of delivery with clear images of the issue.
• After verification, we will arrange for a replacement or issue a refund.

Refund Process

• Once the returned item is received and inspected, we will process the refund within 7-10 business days to the original payment method.
• Shipping charges and any applicable transaction fees are non-refundable.

Exchange Option

• If you are unsatisfied with your purchase, we offer an exchange option for eligible products within 7 days, subject to availability.

For any refund-related queries or assistance, please reach out to our customer support team at +91 9844 33444