Shipping Policy

Eyesense Opticians: Your Trusted Partner in Vision Care

Thank you for choosing Eyesense. We are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping of your order.  

Processing Time

  • Orders are typically processed within [Number] business days (excluding weekends and holidays) after payment confirmation.
  • Prescription eyewear orders, including eyeglasses and contact lenses, may require additional processing time due to lens manufacturing and quality checks. This typically adds [Number] business days. You will be notified of any significant delays.

Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: 3 - 5 business days.
  • Express Shipping: 1 - 2 business days.
  • Please note: Delivery times are estimates and may vary depending on your location, weather conditions, and carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method selected, the weight and dimensions of the package, and the destination address.
  • We offer free standard shipping on orders over [Amount] within [Region/Country, e.g., the United States].

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on the carrier's website.  

Shipping Restrictions

  • We currently ship to [List countries or regions you ship to. If only domestic, specify. E.g., within the United States].
  • We do not ship to P.O. Boxes or APO/FPO addresses [If applicable].
  • Certain products, such as contact lens solutions, may be subject to shipping restrictions due to regulations.

Delivery and Acceptance

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.  
  • Upon delivery, please inspect the package for any damage. If you notice any damage, please refuse the delivery and contact us immediately.

Lost or Damaged Shipments

  • If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.  

International Shipping (If applicable)

  • For international orders, please note that customs duties, taxes, and import fees may be applied by your country's customs agency. These charges are the responsibility of the recipient.
  • Delivery times for international orders may vary significantly due to customs processing.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Link to Returns and Exchanges Policy].

Contact Us:

If you have any questions about our Shipping Policy, please contact us at:

Policy Updates:

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.