Shipping Policy
Eyesense Opticians: Your Trusted Partner in Vision Care
Thank you for choosing Eyesense. We are committed to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping of your order.
Processing Time
- Orders are typically processed within [Number] business days (excluding weekends and holidays) after payment confirmation.
- Prescription eyewear orders, including eyeglasses and contact lenses, may require additional processing time due to lens manufacturing and quality checks. This typically adds [Number] business days. You will be notified of any significant delays.
Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: 3 - 5 business days.
- Express Shipping: 1 - 2 business days.
- Please note: Delivery times are estimates and may vary depending on your location, weather conditions, and carrier delays.
Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method selected, the weight and dimensions of the package, and the destination address.
- We offer free standard shipping on orders over [Amount] within [Region/Country, e.g., the United States].
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on the carrier's website.
Shipping Restrictions
- We currently ship to [List countries or regions you ship to. If only domestic, specify. E.g., within the United States].
- We do not ship to P.O. Boxes or APO/FPO addresses [If applicable].
- Certain products, such as contact lens solutions, may be subject to shipping restrictions due to regulations.
Delivery and Acceptance
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
- Upon delivery, please inspect the package for any damage. If you notice any damage, please refuse the delivery and contact us immediately.
Lost or Damaged Shipments
- If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
International Shipping (If applicable)
- For international orders, please note that customs duties, taxes, and import fees may be applied by your country's customs agency. These charges are the responsibility of the recipient.
- Delivery times for international orders may vary significantly due to customs processing.
Returns and Exchanges
- For information on returns and exchanges, please refer to our [Link to Returns and Exchanges Policy].
Contact Us:
If you have any questions about our Shipping Policy, please contact us at:
Policy Updates:
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.