Help Center
How Can We Help?
Find answers to common questions about our services, products, and policies.
General
Our stores are open Monday to Sunday, from 10:00 AM to 9:00 PM.
We offer complete vision care including eye examinations, spectacle frames, prescription and non-prescription sunglasses, contact lenses, and eyewear accessories. Our trained optometrists provide comprehensive consultations tailored to your vision needs.
We carry a curated collection of premium and designer brands including DITA, Prada, Giorgio Armani, Tiffany & Co., Versace, Ray-Ban, Tom Ford, and many more. Our selection spans luxury, contemporary, and everyday eyewear.
Eye Exams
Walk-ins are welcome, but appointments are recommended to ensure dedicated consultation time with our optometrists. You may call your preferred store to schedule one.
We recommend a comprehensive eye test once a year, or sooner if you notice changes in your vision such as headaches, eye strain, or difficulty focusing.
A comprehensive eye exam includes visual acuity testing, refraction assessment, eye health evaluation, and a detailed discussion of your vision needs and lifestyle requirements.
Yes, absolutely. Eyesense is happy to assist you with your eyewear needs using a valid prescription from another provider. We recommend prescriptions be no older than 12 months.
Frames & Eyewear
Our team helps you select frames based on your face shape, skin tone, lifestyle, and prescription strength, ensuring both comfort and style. We take time to understand your preferences and guide you to the perfect fit.
Yes, we offer both. Our sunglasses come with options including polarized, photochromic, blue-light filtering, anti-glare, and many more advanced lens features.
Yes, absolutely. We're happy to fit new lenses into your existing frames, provided the frame is in good condition and compatible with your prescription requirements.
Yes, we offer a wide range of durable, comfortable, and stylish frames designed specifically for children. Our team ensures proper fit and comfort for young wearers.
Lenses & Coatings
Absolutely. We offer multiple lens coating options to enhance visual comfort and eye protection, including blue-light filtering, anti-reflective, scratch-resistant, and UV protection coatings.
Yes, we offer a full range of contact lenses including daily, monthly, toric, multifocal, and coloured lenses, along with professional fitting consultations to ensure comfort and proper care.
Single-vision lenses are usually ready in 1–3 working days. Progressive or specialized lenses may take 3–5 working days depending on customization requirements.
Services & Repairs
Anytime your glasses feel loose or uncomfortable. We offer free lifetime frame adjustments for all our customers — simply visit any of our stores.
Yes, our trained technicians handle frame adjustments, minor repairs, nose pad replacements, and basic soldering where applicable. Visit us for an assessment.
Always store your glasses in a hard case with the lenses facing upward to prevent scratches or bending. Avoid leaving them in hot environments like car dashboards.
Delivery & Order
Yes, we deliver confirmed purchases to your preferred address. Delivery timelines typically range from 2–7 working days, depending on prescription complexity and location.
Still Have Questions?
Our team is here to help. Reach out to us and we'll get back to you as soon as possible.